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FAQS

SHIPPING

How can I track my ring shipment?

Your shipment confirmation email includes a tracking number. You may not receive a shipment confirmation for several weeks if your ring is being made to order.

What is my ring shipped in?

Our packaging experience is like no other. You ring is carefully packaged in our custom ring presentation box and special custom “experience” box to hold your ring and paperwork until the special day. Our special “experience” box is designed to hold your relationship mementos of the proposal day and the many special days to come.

Do you ship international?

We currently ship to the US, Canada, Australia, and most of Europe. We do ship to military addresses.

Will the box be disguised?

For your security we ship in non-descript packaging.

What shipping carrier do you use?

We ship Fedex and UPS express insured.

What is your return policy?

We have a 100% satisfaction policy. If you receive your ring and you are not satisfied, please notify us within 30 days, and we will issue a return authorization, and give you instructions to securely package and ship the return.

Where do I send returns/exchanges?

Please send them to our mailing address at: 1628 Laskin Road #724, Virginia Beach, VA 23451.

SERVICES

How can I upgrade my ring?

Our upgrade policy is simple, and applies to diamond center stone rings only. 100% of the total spent on your ring’s diamond center stone is credited towards any diamond, of the same or higher value. Ex: if you spent $2000 on your center diamond at any time, and wanted to upgrade to a $3000 diamond anytime in the future, your total due would be only the difference, $1000.

How do I contact customer service?

Through live chat, email info@adelediamond.com, or call toll free 1-855-503-3080.

My ring doesn’t fit! What can I do?

We are happy to resize it for you for $25. Please send them to our mailing address at: 1628 Laskin Road #724, Virginia Beach, VA 23451.

Ordering

I forgot my username and/or password! How can I reset it?

On the home page login in screen, you can click the forgot my password button for help.

I need to cancel my order. How do I?

Contact us though live chat, email info@adelediamond.com, or call toll free 1-855-503-3080.

Can I buy a setting without a diamond?

Yes, contact us though live chat, email info@adelediamond.com, or call toll free 1-855-503-3080

Can I buy a loose diamond or gemstone?

Yes, contact us though live chat, email info@adelediamond.com, or call toll free 1-855-503-3080

How can I change my order?

Please contact us as soon as possible about any order changes, via chat, email, or phone. Please be ready to reference your order number.

PRODUCT

Are your diamonds conflict-free?

All our diamond suppliers adhere to the Kimberly Process, which tracks diamonds from mine to market. We support other measures in our industry to prevent the trade of illegal diamonds and diamonds mined in un-ethical manners.

What is platinum and palladium?

As far as white metals go, platinum is the rarest, most durable, and appears the most white. Though the initial investment is most costly, platinum requires no replating, unlike white gold. Jewelry made with platinum feels heavier than gold and its prongs hold diamonds more securely. These properties make platinum very desirable. In fact, platinum is preferred by 81% of bridal consumers.

Palladium is in the same family of metals as Platinum and shares its strengths. Being a naturally white metal, it also does not need replating. Palladium’s low density and therefore light weight (compared to platinum) is also a desirable feature to some consumers. Palladium is a front-runner in affordable luxury and we are proud to offer this option in the majority of our ring syles.

How do I figure out what she wants?

Great question! If you want it to be a surprise, you can often find hints on various social media sites. If she has a Pinterest, Instagram etc. that is a great place to start. Getting the input of friends or parents can also be vital for surprise proposals. More often than not however, she may have already dropped hints. Since this is a once-in-a-lifetime purchase, we also recommend openly asking her what she wants. Read more tips and advice in our blog article “Discovering your girlfriend’s ring style”.

Are any of your rings customizable?

Yes! All our rings can be set with either a diamond or one of many beautiful gemstone options. Additionally, almost all of our rings are available in multiple metals and for different size center stones. Please contact us for more information.

What is the difference between 14K gold and 18K gold?

The K stands for karats, which is a measurement of the purity of the gold. Gold is a beautiful, versatile metal, but in its pure state it is too soft to be made into durable jewelry. To fix this problem it is mixed with other more durable metals to be made stronger and more suitable for daily wear. 14K gold is made up of 58.3% pure gold. 18K gold is made up of 75% pure gold. 14K and 18K have little difference in color, although some people regard 18K yellow gold to be more lustrous than its 14K counterpart. 18K can be less resistant to scratches as well.

CHARGES/PAYMENT

Do I need to pay sales tax?

If you have the ring shipping to state of Virginia, yes.

Is my payment secure?

Yes. We subscribe to a high level of encryption, firewall, and security protocol in handling your payment information. At no time is your payment information stored on our servers.

What payment methods are accepted?

We accept all major credit cards, cashiers checks, and money orders.

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